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Resources

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Flyer

Service Guide

FAQ's

What COVID-19 precautions are in place?

Kings has ensured that all workers have completed COVID-19 Infection Prevention & Control training and are performing contactless deliveries with strict social distancing of >1.5m. Drivers undertake daily fit for work assessments prior to commencing and no confirmed cases have been reported in our Kings community. 

Should we charge the customer or not?

That's fine. We're here to help you grow your delivery business and we make it easy to get started. You can have this service as a back up to your current delivery service and delivery car.

What if we only use it every now and then, just as a back up service?

This is a business decision that we can help you decide on. It certainly opens up the option to charge customers a delivery fee, in part or in full, depending on your business model.

Yes.  We support you in promoting the service to your customers.  

Is there in-store marketing we can use to sell this?

Contact us to arrange a cost-benefit analysis to establish how this service can benefit your pharmacy.

How does this benefit me when I already have a company car?

No. You can simply set up an account today with no fees or minimum usage. How's that for risk free?!

Is there are service fee to set up the account?

Simply submit your details via the 'Book a call back' button or the Expression of Interest form on this website and our team will be in touch ASAP. We are all about personal service and support.


Whats is the process for this program, how do I get started?

Yes - driver tracking can be accessed via your own login to the Kings website portal.

Can we track the driver when he is doing the delivery?

GPS Track and Trace of the delivery driver as well as Sign on Glass proof of delivery signatures. **Photo PODs taken during COVID-19

What type of technology is included?

Home delivery is an additional service you may have not been able to offer before. This service includes GPS Track & Trace as well as Sign on Glass technology. It can be used as a 'when required' service or as a regular service. There are no upfront costs. Some pharmacies have even sold their delivery car! Want to dip your toe into the water when it comes to deliveries? This service is the perfect opportunity.

What are the features and benefits to me as an owner ?

Kings will ensure that this does not occur by completing ID checks or having a specific nominated person sign for the delivery.

Who is liable if medication gets delivered to the wrong person?

What type of insurance is in place?

All Kings drivers have Public Liability, Comprehensive Vehicle, and Freight Insurance.

Training

Use this flyer as a hand out with your customers.  It explains your new delivery service, that you're doing it to increase your customer service availability instore and that the delivery service is of high quality with phone support from the pharmacy when required.  


A4 size, with 2 A5 flyers to a page.  Cut marks in the centre for one simple cut down the middle.  Room for your pharmacy stamp at the bottom.

Customer Flyer

Pharmacy Resources

Use this flyer as a hand out with your customers.  It explains your new delivery service, that you're doing it to increase your customer service availability instore and that the delivery service is of high quality with phone support from the pharmacy when required.  


A4 size, with 2 A5 flyers to a page.  Cut marks in the centre for one simple cut down the middle.  Enter your pharmacy details and logo if opened in Adobe Reader

Customer Flyer

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Please reach out - we're here to help

Magic! Your message has been submitted!