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Kings is an Australian owned and operated company established in 1991 offering integrated supply chain solutions across Australia and New Zealand. Our partnership with the Pharmacy Guild of Australia through Gold Cross Products and Services began in 2016 with an innovative trial exploring how pharmacy deliveries can be brought into line with modern logistics practices.
The ensuing results of the trial showed that many pharmacies are placing themselves at significant risk by sending staff on deliveries - undocumented on fatigue management or a drug/alcohol declaration and unsure of their insurance coverage.
In addition, pharmacy owners and managers opened up and said they knew their delivery service was costing them significant amounts of money and was being abused by customers. They were frustrated because they were helpless to change the situation. Overall, they wanted to use their staff instore to serve customers. They felt they were training staff in a Certificate 2 or 3 to simply be stuck in traffic.
But they saw there was a problem. How to do you simply outsource deliveries - we're talking about trusted customers with sensitive medical products. They realised, you can't put that in a ride-sharing service car and expect things to go well. As one pharmacy owner put it "We're a pharmacy - not a burger joint - we take healthcare seriously."
Through research, trials and quality improvement, the Pharmacy to Home Delivery Service was designed for the rigours of quality pharmacy standards, the needs of healthcare consumers and the legalities of logistics. In addition, the trial showed that above all pharmacies wanted a person to support them - a face, a name, a voice on the phone who could make sure their deliveries were held at the highest standard.
Ash is a logistics and last mile ecommerce delivery expert with 19 years’ experience in the industry. Ash and the team below are looking forward to working with pharmacy groups on offering a true last mile delivery solution which will broaden the revenue streams for the individual pharmacies but also enhance the customer experience in this evolving ecommerce marketplace where convenience rules.
0408 209 279
0418 133 256
0480 185 991
Krystal comes to Kings with a strong history in Pharmacy Sales over the past seven years, Krystal is in the business of helping NSW based pharmacies provide a quality delivery service offering to their customers.
Andrew brings a wealth of retail experience and pharmacy industry knowledge to his role as Business Development Manager for Victoria, having worked with pharmacists for over 18 years he is a trusted face with a can do attitude. Andrew is the go to for VIC based pharmacies who are looking to provide cost effective and efficient delivery options for their patients.
Scott brings extensive experience in pharmacy, logistics and the financial & IT sectors. He has the skill set to work with pharmacy owners to build strong sustainable business solutions to meet their needs and those of their customers. Well known for his passion to constantly evolve, he will provide the support you require for the future.
Use this flyer as a hand out with your customers. It explains your new delivery service, that you're doing it to increase your customer service availability instore and that the delivery service is of high quality with phone support from the pharmacy when required.
A4 size, with 2 A5 flyers to a page. Cut marks in the centre for one simple cut down the middle. Room for your pharmacy stamp at the bottom.
A4 size, with 2 A5 flyers to a page. Cut marks in the centre for one simple cut down the middle. Enter your pharmacy details and logo if opened in Adobe Reader
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