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Please reach out - we're here to help
Delivery Service Features
Same day delivery [Book by midday, delivered by 6pm]
When required booking/once off deliveries
No Account keeping fees means you can use the service as you need it - zero risk
When required/Adhoc
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Permanent
Same day delivery -
[Book by midday, delivered by 6pm]
Route optimised for fastest possible delivery time
Regular booking - same day(s) each week, same driver
Program Features
Cost efficient billing for pharmacy
SMS alert on arrival for customer
(Optional)
Live Geo-location Track and Trace for pharmacy to view
Phone Support
Kings Web Portal for booking jobs
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Sign on glass means transparency (Covid safe practices apply)
Choice of adhoc/when required or permanent service
Dedicated Kings Business Managers to support your business needs
- Drivers trained for the service
- Drivers are an "extension" of the pharmacy
- Hand picked for your pharmacy by business managers
- Customer service focused
Pharmacies pride themselves as a quality health care providers. Quality is at the core of everything pharmacies do. As such, treating medicines with care takes a specially trained person - not just a taxi driver and certainly not a random person driving for a ride-sharing service.
The Pharmacy to Home Delivery Service has paid special attention to this. Each driver in the service has completed training on safe driving, medicines handling and fatigue management as part of their normal duties. In addition, drivers have completed specialist training on pharmacy layout, culture, operations and customer service. This training was written in consultation with leading pharmacist Aaron D'Souza.
Each driver is hand picked by the Business Managers to ensure the pharmacy's reputation and image is maintained with their customers.
What this gives the pharmacy is confidence. Confidence that their business relationships with customers is not at risk. Confidence that the right medicine will be delivered to the right patient in-time as expected and they'll be notified of any customer requests at the time of delivery. Confidence that their business image will be maintained through the usual pharmacy friendly, caring and kind way.
- Cash flow impact of a car
- Balance sheet impacts of a depreciating asset
- Increasing fuel and servicing costs
- Staff time out of the pharmacy Vs selling in the pharmacy
- Administration time organising staff, rosters, reviewing bookings, chasing up deliveries
These are costs you can decrease or just avoid by simply connecting to the Pharmacy to Home Delivery Service.
The team at Kings can also provide you with a customised calculation detailing the true costs of your pharmacy car.
In South Australia, a CEO was jailed for not prior servicing a company vehicle that was in a fatal accident.
Logistics is a highly regulated industry. Fatigue management, declarations of being "fit to drive" for a shift and drug/alcohol testing are just some of the regulations required of drivers and transport companies. If you currently offer in-house deliveries:
- Do you check your employees are not fatigued before sending them on a pharmacy delivery run?
- Do you mandate drug and alcohol testing to ascertain if someone is fit to drive?
- Do you just pay staff for km's driven? If so, do you check if your staff member's car insurance covers work-related activities? Has their car been serviced? Are the tyres safe?
In addition, is your process of delivery transparent? Can you track where your staff member is at all times? Do you receive signed confirmation of delivery?
These are all areas of risk that can be reduced by using the Pharmacy to Home Delivery Service.
Imagine instructing a staff member to look after one customer instore for 15 minutes. After that they could look after one more and so on. Would this be efficient use of staff time?
The answer is a resounding no. The core function of pharmacy staff is to ensure operational efficiency and multiple customers served instore.
Question is - why waste productive time sending highly trained pharmacy staff to drive around suburbs serving one customer at a time?
Have you calculated the time costs? The return on investment?
It is far more efficient to delegate the physical delivery of parcels to trained drivers. Because the drivers of Pharmacy to Home Delivery Service are trained, they know to refer all patient enquires back to the pharmacy.
It's good for customers and good for the business.
Instore operations
Running a pharmacy isn't as easy as 'script in, cash out' anymore. Every activity in the business must be questioned and held to account.
With deliveries - this is often too hard to quantify. Staff time is often wasted sitting in traffic or in a customer's home. The cost-benefit is very difficult to calculate.
By using the Pharmacy to Home Delivery Service you can monitor the number of deliveries, the cost per delivery and build a financial case. This can lead to ensuring you're not giving your services away for free. It also ensures you can provide consistency of service and scale up.
Utilising a service like this also allows you to reach further than your local area AND keep trained pharmacy staff instore to add more value to your business. You could expand your packing services to facilities further away and not be limited by service distance.
Scalability tips the cost-benefit balance.
Why not complete a financial cost-benefit consultation with the team at Kings? Simply book a call back now!
Cost-Benefit
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Use this flyer as a hand out with your customers. It explains your new delivery service, that you're doing it to increase your customer service availability instore and that the delivery service is of high quality with phone support from the pharmacy when required.
A4 size, with 2 A5 flyers to a page. Cut marks in the centre for one simple cut down the middle. Room for your pharmacy stamp at the bottom.
Customer Flyer
Pharmacy Resources
Use this flyer as a hand out with your customers. It explains your new delivery service, that you're doing it to increase your customer service availability instore and that the delivery service is of high quality with phone support from the pharmacy when required.
A4 size, with 2 A5 flyers to a page. Cut marks in the centre for one simple cut down the middle. Enter your pharmacy details and logo if opened in Adobe Reader
Customer Flyer
