Delivery Service Features

Program Features

• Drivers trained for the service
• Drivers are an "extension" of the pharmacy
• Hand picked for your pharmacy by business managers
• Customer service focused

Pharmacies pride themselves as a quality health care providers.  Quality is at the core of everything pharmacies do.  As such, treating medicines with care takes a specially trained person - not just a taxi driver and certainly not a random person driving for a ride-sharing service.  

The Pharmacy to Home Delivery Service has paid special attention to this.  Each driver in the service has completed training on safe driving, medicines handling and fatigue management as part of their normal duties.  In addition, drivers have completed specialist training on pharmacy layout, culture, operations and customer service.   This training was written in consultation with leading pharmacist Aaron D'Souza.  

Each driver is hand picked by the Business Managers to ensure the pharmacy's reputation and image is maintained with their customers.  

What this gives the pharmacy is confidence.  Confidence that their business relationships with customers is not at risk.  Confidence that the right medicine will be delivered to the right patient in-time as expected and they'll be notified of any customer requests at the time of delivery.  Confidence that their business image will be maintained through the usual pharmacy friendly, caring and kind way.  

• ​Cash flow impact of a car
• Balance sheet impacts of a depreciating asset
• Increasing fuel and servicing costs
• Staff time out of the pharmacy Vs selling in the pharmacy
• Administration time organising staff, rosters, reviewing bookings, chasing up deliveries

These are costs you can decrease or just avoid by simply connecting to the Pharmacy to Home Delivery Service.  

In South Australia, a CEO was jailed for not prior servicing a company vehicle that was in a fatal accident.

Logistics is a highly regulated industry.  Fatigue management, declarations of being "fit to drive" for a shift and drug/alcohol testing are just some of the regulations required of drivers and transport companies.  If you currently offer in-house deliveries:

• Do you check your employees are not fatigued before sending them on a pharmacy delivery run?  
• Do you mandate drug and alcohol testing to ascertain if someone is fit to drive?  
• Do you just pay staff for km's driven? If so, do you check if your staff member's car insurance covers work-related activities? Has their car been serviced? Are the tyres safe?

In addition, is your process of delivery transparent?  Can you track where your staff member is at all times?  Do you receive signed confirmation of delivery?

These are all areas of risk that can be reduced by using the Pharmacy to Home Delivery Service.  

Imagine instructing a staff member to look after one customer instore for 15 minutes.  After that they could look after one more and so on.  Would this be efficient use of staff time?  

The answer is a resounding no.  The core function of pharmacy staff is to ensure operational efficiency and multiple customers served instore.  

Question is - why waste productive time sending highly trained pharmacy staff to drive around suburbs serving one customer at a time?  

Have you calculated the time costs?  The return on investment?  

It is far more efficient to delegate the physical delivery of parcels to trained drivers.  Because the drivers of Pharmacy to Home Delivery Service are trained, they know to refer all patient enquires back to the pharmacy.  

It's good for customers and good for the business.  

Instore operations

Running a pharmacy isn't as easy as 'script in, cash out' anymore.  Every activity in the business must be questioned and held to account.  

With deliveries - this is often too hard to quantify.  Staff time is often wasted sitting in traffic or in a customer's home.  The cost-benefit is very difficult to calculate.  

By using the Pharmacy to Home Delivery Service you can monitor the number of deliveries, the cost per delivery and build a financial case.  This can lead to ensuring you're not giving your services away for free.  It also ensures you can provide consistency of service and scale up.  

Utilising a service like this also allows you to reach further than your local area.  You could expand your packing services to facilities further away and not be limited by service distance. 

Scalability tips the cost-benefit balance.  

Cost-Benefit

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